Terms & Conditions

It is a necessary requirement for the acquisition of the products and services offered on this site, that you read and accept the following Terms and Conditions described below. The use of our services, as well as the purchase of our products, will imply the presumption that you have read and accepted the Terms and Conditions of Use in this document. All the products and services that are offered by our website could be created, charged, sent or presented by a third web page, and in such case they would be subject to their own Terms and Conditions. In some cases, to acquire a product, registration by the user will be necessary, with the input of reliable personal data and definition of a password.
The user can choose and change the password for their account administration access at any time, in case it has been registered and that is necessary for the purchase of any of our products. www.anoka.cl does not assume the responsibility in case of delivering said password to third parties.
All purchases and transactions carried out through this website are subject to a confirmation and verification process, which could include verification of the stock / quotas and availability of product or service, validation of the payment method, validation of the invoice (if any) and compliance with the conditions required by the selected means of payment. In some cases verification may be required via email.
The prices of the products and services offered in this Platatorma are valid only in the purchases made on this website.

LICENSE

Anoka Experience, through its website grants a license for users to use the products that are sold in it according to the Terms and Conditions described in this document.

UNAUTHORIZED USE
It is strictly forbidden to place one of our products and / or services, modified or unmodified, on a CD, website or any other medium and offer them for redistribution or resale of any kind. Failure to comply with this point may lead to legal and / or police measures if the case warrants it.

PROPERTY
You can not declare intellectual or exclusive property to any of our products and / or services, modified or unmodified. All products are the property of the content providers.

RESERVATION OF ACTIVITIES
To reserve an activity, the user must read, understand and accept the conditions that each activity has. This information is displayed in the detail of each activity. Once you choose one of the activities, you must reserve indicating the date, time and number of people who will perform the activity. After that, the purchase process will begin through Welcu, Paypal, or by bank transfer, as applicable.
When making the reservation / request for an activity the buyer will receive an email with an attached voucher confirming your request / reservation. Once confirmed, the charge will be charged to the credit card and the voucher will be sent to the buyer’s email, confirming the reservation. If there is no availability, the reservation will be canceled and no charge will be made on the buyer’s credit card. Along with this, an email will be sent informing the non-availability on the selected date.
The main passenger of the reservation is presented with the voucher confirming your reservation, which can be presented in digital format on your mobile phone. Along with this, if there is a balance to be paid, you must pay the amount that corresponds directly to the operator through the means of payment that the latter defines as accepted.

PAYMENT METHODS

To make use of the reservation services offered by our website, the user must make an online payment through the Paypal system directly on the platform with a credit card or debit card, or by bank transfer. In the event that the user experiences any error in the transaction made through these means of payment, Anoka undertakes to take the necessary steps before those responsible to help the user to resolve the problems.

 

PURCHASE CANCELLATION
We understand that there may be several reasons why a user should cancel the purchase made. If the cancellation is made within the deadlines stipulated in the policy of cancellation of the corresponding activity, Anoka Experience will reimburse the total payment made to reserve. The cancellation policy is indicated in the description of the corresponding activity. Any request for cancellation must be made exclusively by email to contacto@anoka.cl. Any request for cancellation made by other means will not be considered.

The operator can also cancel a reservation due to its own reasons or force majeure. In this case, Anoka Experience will contact the user via email to notify the cancellation and re-book the reservation, or to cancel it definitively, reimbursing the entire payment made to reserve.

PRIVACY
www.anoka.cl guarantees that the personal information you send has the necessary security. The data entered by the user will not be delivered to third parties, unless it must be disclosed in compliance with a court order or legal requirements.
The subscription to advertising email newsletters is voluntary and could be selected at the time of creating your account.
Anoka Experience reserves the right to change or modify these terms without prior notice.
The website contains information from third parties (operators and other brands). If the user enters these websites, they will no longer be using our online booking system, and therefore assume all responsibility for the use of these websites.
We will make a constant effort to keep the site available at all times, however, we can not ensure that access to the content is not interrupted or affected by force majeure.
We are constantly working to prevent the entry of any type of virus to our site; however, we can not guarantee that you are free of these, so it will be necessary that you have your computer safeguarded before downloading information or documents from the site.